What customers tell you, across every conversation
Echo transcribes customer meetings on Teams and the recordings you upload, and tracks the topics that matter: complaints, bugs, requests. It alerts you when they come up and leaves follow-up tasks with an owner and a due date.
What it costs today
Complaints stay in one conversation
A customer describes a problem and only the person who spoke to them knows.
Nobody knows what keeps coming up
Without listening to every conversation you can’t see which topic is growing week by week.
Commitments get forgotten
Someone promises to look into something and nobody writes it down with a date.
How Echo helps
The essentials of every conversation
Every meeting or recording comes with its summary, decisions and tasks.
- A transcript with every person and every word timed
- Tasks with an owner and a due date, and reminders
- A follow-up email to the customer, ready to review
- Your own analysis template: problem, solution, commitments
Recurring topics
Create a topic with its keywords or by describing what it’s about, and Echo looks for it in every conversation.
- A ready-made complaints topic, matched by meaning
- Alerts by email or Slack, also for other people on the team
- The share of meetings where it comes up, by week or by month
- Every mention, as a CSV
Ask them all
Ask the way you’d say it and Echo answers with what was said.
- “What billing problems did customers tell us about this month?”
- Every citation with its meeting and minute
- Tasks created from the answer
- The same question every week, by email or Slack
Customer data handled with care
What gets read out in a conversation doesn’t have to stay in the text.
- Hide ID numbers, phone numbers, bank accounts, cards and emails in the text and summary
- Automatic deletion for your personal files or the whole workspace
- Data and AI on Edorteam’s own servers in the EU
A week of customer meetings
A customer support team holds review meetings with its largest customers on Teams. The assistant records them and Echo hides the phone numbers and account numbers that are read out. The complaints topic posts to Slack when a new one comes up, and every Friday a scheduled question sums up what came up most that week.
Echo doesn’t connect to phone systems or record phone calls: it works with Teams meetings, browser meetings through the Chrome extension and recordings you upload.
Frequently asked questions
Does Echo record calls from our phone system?
No, there is no telephony integration. You can upload call recordings (MP3, WAV and almost any format, up to 2 GB) and Echo transcribes and analyses them just the same.
Does it connect to Zendesk?
No. Echo sends summaries and tasks to Slack, Notion, HubSpot, Asana, Trello, Jira or a webhook, and has a public API.
Can I upload lots of recordings at once?
Yes, up to 20 at a time from Files, by dragging them in or choosing them. Each one is transcribed with its summary and tasks.
Which personal data is hidden?
Spanish ID numbers (DNI and NIE), phone numbers, IBANs, cards and emails, even when read out. They’re replaced with tags such as [DNI] or [phone] in the text and summary. The audio doesn’t change.
Try it with your next meeting.
Create your account in a minute or ask us for a demo for your team.
