What every customer asked for, without rewatching calls
Echo transcribes every sales call and analyses it with the sales template: needs, objections, budget and next steps. It alerts you when a competitor or pricing comes up and puts the meeting and its tasks in HubSpot.
What it costs today
The CRM is half-filled
After the call there’s no time to write up notes, and what goes into the CRM is a summary from memory.
Objections get forgotten
What held the customer back was said at minute 20 and nobody wrote it down word for word.
Every rep sells their own way
Without listening to the calls you can’t tell whether people ask about budget or who makes the decision.
How Echo helps
The call, analysed for sales
The “Sales call” template pulls out of every conversation what you need to follow it up.
- Customer needs
- Objections, with their minute
- Budget and timing: money, decision-makers and buying process
- Next steps with an owner and a due date
- An assessment of how likely it is to close, and why
Topics and alerts
Track what matters across all of the team’s calls.
- Ready-made topics: pricing, competitors, objections and next steps
- An alert by email or Slack when it comes up in a new meeting
- Who mentions it and how it trends week by week
- A video highlight reel of a topic’s mentions
Into the CRM without copy and paste
Echo sends every finished meeting to HubSpot: the meeting with its summary, decisions, tasks and link, and a HubSpot task for each task.
- A follow-up email to the customer, ready to review and send
- Automations: meetings with guests from another company get the sales template and go to HubSpot
- “Prepare” the next call with what was said before with those people
Get better at selling
Figures for every conversation and scorecards that check what should happen.
- Who talks and how much, questions, longest monologue and interruptions
- Scorecards: “Budget is asked about”, with the sentence and the minute
- Each person compared with the team average
- Clips of the best moments to train the team
A discovery call
A sales rep has a discovery call with a prospect on Teams. The assistant records it and Echo analyses it with the sales template. When it ends, the meeting is in HubSpot with its tasks and the follow-up email is waiting to be reviewed. Because the prospect named a competitor, the team lead gets the topic alert and listens to that minute.
Frequently asked questions
Does Echo record phone calls?
No. Echo records Teams meetings with the assistant, Meet, Teams or Zoom meetings in the browser with the Chrome extension, or any recording you upload.
Which CRM does it work with?
HubSpot. For other tools there are webhooks and a public API. There is no Salesforce integration.
Can I compare sales reps?
In Analytics you see each person with a traffic light against the targets for each meeting type and against the team average, with their meetings and coaching tips.
Does it work with calls in English?
Yes. Echo transcribes many languages, Spanish and English among them, and detects the language on its own.
Try it with your next meeting.
Create your account in a minute or ask us for a demo for your team.
